No sound or music
Open Settings and check Sound and Music separately. Also confirm that device volume is up and Silent Mode is not affecting playback.
PAINT WAVES · OFFICIAL SUPPORT
The ad-supported release is still in preparation. If you are testing a preview build, this is the right place for gameplay, advertising and purchase help.
EMAIL SUPPORT →We aim to reply within five business days.
QUICK CHECKS
Open Settings and check Sound and Music separately. Also confirm that device volume is up and Silent Mode is not affecting playback.
Open Settings and enable Reduced Motion for calmer screen transitions.
Hold to place the visible ring on the monsters’ path, then release when they touch the band. The inside of the ring does not count as a hit.
Install the latest TestFlight build, restart the device and try once more. If it repeats, send us the details listed below.
ADS AND REWARDS
In an ad-enabled build, an interruption ad may appear only after you choose to leave a Result screen. Optional rewarded videos open only after you tap a reward offer.
If a completed video does not grant the expected reward, send the placement, UTC time, build number and a screenshot if available. Do not repeatedly replay or tap the ad.
Open Settings → Ad Privacy Choices to review Google UMP options where required. Paint Waves keeps ads non-personalized regardless of those choices. Learn how privacy choices work.
FOUNDER PACK
The planned Founder Pack is one permanent, non-consumable purchase. It removes interruption/interstitial ads and includes Founder Pulsi plus Celestial Trail. The full 64-level campaign is already free, and the cosmetic items do not affect gameplay power.
The production Founder Pack and live ads are not yet publicly available. TestFlight purchase behaviour may use Apple’s sandbox, and development advertising must use test ad units.
LOCAL PROGRESS
Progress, settings, earned coins, cosmetic choices and reward-limit counters are stored locally. Paint Waves does not require an account and does not currently provide cloud save.
Ordinary level rewards are the main source of coins. The Today board has three daily goals worth 100 coins in total: clear one level (30), finish two runs (30), and clear Daily Remix (40). Before Remix is unlocked, the third goal is to finish four runs. Goals refresh at midnight UTC; there is no separate login, first-clear or Remix bonus.
Weekly goals and lifetime achievements award permanent badges, with selected major achievements also unlocking a cosmetic. Missing a day does not remove coins or progress, and cosmetics never change gameplay power.
Deleting the app or erasing the device may remove local progress. Restoring a Founder Pack restores the purchase entitlement where supported, not necessarily the local campaign save.
CONTACT
For privacy and personal-data requests, contact Mehdi YILDIRIM at mehdi.yildirim@logosmind.app. This is also the designated privacy / Data Protection Officer contact for Singapore. General game support remains at support@logosmind.app. See the Privacy Policy for applicable rights and request details.
Email support@logosmind.app. Because Paint Waves has no separate gameplay analytics, a clear description helps us reproduce the issue.
Please include:
Do not send passwords, full payment details, government identification numbers or other sensitive information.