LOGOSMIND

PAINT WAVES · OFFICIAL SUPPORT

Let’s get your
wave moving.

The ad-supported release is still in preparation. If you are testing a preview build, this is the right place for gameplay, advertising and purchase help.

EMAIL SUPPORT

We aim to reply within five business days.

QUICK CHECKS

Start here.

No sound or music

Open Settings and check Sound and Music separately. Also confirm that device volume is up and Silent Mode is not affecting playback.

Too much motion

Open Settings and enable Reduced Motion for calmer screen transitions.

A level feels stuck

Hold to place the visible ring on the monsters’ path, then release when they touch the band. The inside of the ring does not count as a hit.

A preview build closes

Install the latest TestFlight build, restart the device and try once more. If it repeats, send us the details listed below.

ADS AND REWARDS

Ads never interrupt a run.

In an ad-enabled build, an interruption ad may appear only after you choose to leave a Result screen. Optional rewarded videos open only after you tap a reward offer.

  • An internet connection is required to load an ad. If no ad is available, you can continue playing.
  • A Result reward can double that run’s ordinary coin payout once. Rewarded videos are offered only on Result.
  • A reward is granted only after the advertising service reports a successful completion. Closing early may not qualify.
  • There are at most three successful rewarded-video rewards per UTC day.
  • Never tap live ads solely to test them. Preview and development builds must use Google’s official test ad units.

If a completed video does not grant the expected reward, send the placement, UTC time, build number and a screenshot if available. Do not repeatedly replay or tap the ad.

Open Settings → Ad Privacy Choices to review Google UMP options where required. Paint Waves keeps ads non-personalized regardless of those choices. Learn how privacy choices work.

FOUNDER PACK

Remove interruption ads and keep the rewards optional.

The planned Founder Pack is one permanent, non-consumable purchase. It removes interruption/interstitial ads and includes Founder Pulsi plus Celestial Trail. The full 64-level campaign is already free, and the cosmetic items do not affect gameplay power.

  • Use Restore Purchases from Settings or the Founder Pack screen after reinstalling or moving to another device signed in to the same Apple Account.
  • Optional rewarded videos remain available only when you deliberately request one.
  • A cancelled, pending or failed purchase does not remove progress or spend in-game coins.
  • Refund requests and billing changes are handled by Apple through reportaproblem.apple.com.
Preview status

The production Founder Pack and live ads are not yet publicly available. TestFlight purchase behaviour may use Apple’s sandbox, and development advertising must use test ad units.

LOCAL PROGRESS

Your save lives on this device.

Progress, settings, earned coins, cosmetic choices and reward-limit counters are stored locally. Paint Waves does not require an account and does not currently provide cloud save.

Ordinary level rewards are the main source of coins. The Today board has three daily goals worth 100 coins in total: clear one level (30), finish two runs (30), and clear Daily Remix (40). Before Remix is unlocked, the third goal is to finish four runs. Goals refresh at midnight UTC; there is no separate login, first-clear or Remix bonus.

Weekly goals and lifetime achievements award permanent badges, with selected major achievements also unlocking a cosmetic. Missing a day does not remove coins or progress, and cosmetics never change gameplay power.

Deleting the app or erasing the device may remove local progress. Restoring a Founder Pack restores the purchase entitlement where supported, not necessarily the local campaign save.

CONTACT

Tell us what happened.

For privacy and personal-data requests, contact Mehdi YILDIRIM at mehdi.yildirim@logosmind.app. This is also the designated privacy / Data Protection Officer contact for Singapore. General game support remains at support@logosmind.app. See the Privacy Policy for applicable rights and request details.

Email support@logosmind.app. Because Paint Waves has no separate gameplay analytics, a clear description helps us reproduce the issue.

Please include:

  • Device model and iOS or iPadOS version
  • Paint Waves version and TestFlight build number
  • The screen, level or ad placement where the issue occurred
  • Short reproduction steps and a screenshot, if useful

Do not send passwords, full payment details, government identification numbers or other sensitive information.