No sound or music
Open Settings and check Sound and Music separately. Also confirm that device volume is up and Silent Mode is not affecting playback.
MEWMEOW ESCAPE · OFFICIAL SUPPORT
Let’s get every
cat moving.
MewMeow Escape 1.0.0 is in preparation and is not publicly released. This is the official support page for the game, including its TestFlight builds.
EMAIL SUPPORT →We aim to reply within five business days.
QUICK CHECKS
Start here.
Too much motion
Open Settings and enable Reduced Motion for calmer transitions and feedback.
A preview build closes
Install the latest TestFlight build, restart the device and try once more. If it repeats, send us the details listed below.
A reward looks unusual
Test-only offers in preview builds are labelled as tests. A mock reward is not a live advertisement or an Apple purchase. If a completed reward is missing, tell us which offer and build you used.
PUZZLE HELP
Read the whole lane.
- A cat escapes only when its lane is clear in the direction shown on its tile.
- A blocked cat bumps back and uses a heart. Try removing the blocker first.
- Breakable boxes disappear when hit and do not cost a heart by themselves.
- After a portal or turn arrow, inspect the new exit lane before choosing that cat.
- If a level feels impossible, restart it and trace the dependency chain from the cats that can already leave.
LOCAL PROGRESS
Your save lives on this device.
Campaign progress, stars, local currencies, settings, collection choices, missions and Infinite Run records are stored locally. MewMeow Escape does not require an account and does not currently provide cloud save.
Deleting the app or erasing its storage may permanently remove local progress. TestFlight updates should normally preserve it, but preview builds can change before release.
PURCHASES AND SUPPORT
A small thank-you, entirely optional.
MewMeow Escape offers five repeatable consumable purchases: Support the Developer, plus 100, 250, 500 and 1,000 Gem packs. The Apple purchase sheet shows the price for your storefront. Support the Developer gives no Gems, boosters or gameplay advantage and is not a subscription.
The tip is being prepared for App Review and is not yet publicly available. TestFlight transactions use Apple’s testing environment; offers explicitly marked “Mock” are local tests.
Consumable tips cannot be restored. Contact support with the product name and app version if a completed tip is not acknowledged; do not send full payment details.
Apple handles billing and refund requests. Visit Apple’s purchase support for purchases charged by Apple.
PRIVACY REQUESTS
Know what can be found.
There is no game account or cloud save, so Logosmind cannot recover or delete your local save remotely. Removing the app clears its device-local files; it does not delete information already received by Apple or an optional service.
In builds offering analytics, Settings → Share analytics is off by default. Turning it off stops the game from recording new GameAnalytics events. For access or deletion requests relating to previously shared analytics or support correspondence, use the privacy contact below. See the Privacy Policy for the test-service limitations and provider details.
CONTACT
Tell us what happened.
For privacy and personal-data requests, contact Mehdi YILDIRIM at support@logosmind.app. This is also the designated privacy / Data Protection Officer contact for Singapore. General game support remains at support@logosmind.app. See the Privacy Policy for applicable rights and request details.
Email support@logosmind.app. A clear description helps us reproduce the issue.
Please include:
- Device model and iOS or iPadOS version
- MewMeow Escape version and TestFlight build number
- The screen, mode and level where the issue occurred
- Short reproduction steps and a screenshot, if useful
Do not send passwords, full payment details, government identification numbers or other sensitive information.